Our Services and More Information

Appointments
We ask that all patients make an appointment prior to coming to our office by calling 704-403-6900. At that time, please let us know the nature of your appointment so that we allow sufficient time for your visit. All patient appointments are scheduled during regular business hours from 8 a.m. to 5 p.m. Monday through Friday. Our staff will make every effort to schedule a time that is convenient for you.

Before your first visit, we will mail a medical history and insurance form to you. Please bring these completed forms and any medications you are taking to your appointment. It is important that you keep us updated on changes to your insurance, address, work and phone numbers.

If you are unable to keep an appointment, please notify our office as soon as possible so we may adjust our schedule accordingly. Although we make every effort to minimize your waiting time, sometimes patient emergencies will cause our physicians to be out of the office. We will try to let you know if there may be a delay in your scheduled appointment.

Patients who require surgery may first need to meet with a physician and/or the surgery coordinator. After the patient fully understands all aspects of the recommended treatment, our office will schedule surgical arrangements.

Payment Policy
We request that full payment or co-payment, if applicable, for all office visits, services and related tests is made at the time services are rendered. Please remember that payment of medical services is your responsibility and the agreement with your insurance company to pay medical costs is a contract between you and that company.

Insurance claims will be filed for most office and hospital surgical procedures. Patient deductibles and co-payments however, are due at the time of service. Patients will then be billed any remaining balance after the insurance company payment is received by our practice. We welcome any questions you may have about our fees or insurance system.

Hospitalization
The physicians of Concord Women's Specialty Care are part of NorthEast Physician Network and maintain full admitting privileges at Carolinas Medical Center-NorthEast. In most instances where hospitalization is recommended, our office will make all pre-admission arrangements. Be sure to let us know if your insurance company requires prior approval or pre-certification before hospitalization.